Privacy Policy

This privacy notice relates to Blackmoor Estate Ltd, 

We rely on the following legal bases for collecting your data:

Consent.

We can collect and use your data with your consent. For example when you request to receive email newsletters from us.

Contractual obligations.

We may need to collect your data to fulfil our contractual obligations. For example we will need to ask for your address when you place an order with us so that we can ship the order to you.

Legitimate interest.

To help us provide you with a better service from us.

When we collect your data:

• When you enter information about yourself into our databases via our website.
• When you purchase product from us.
• When you engage with us on social media.
• When you write to, email or call us.
• When you enter any competitions run by us.
• When you comment on or review our services.
• When you sign up to receive newsletters from us.

The data that we collect:

Your name, address, email address and social media contact information.

Payment card information.

Information gathered by the use of cookies in your web browser.

Your communications with us.

How we use your personal data:

• To process any orders that you place by using our website, in person, by email, or by telephone.
• To respond to your communications with us.
• To provide better service to you in the case of a communication that may have failed (e.g. A telephone call or attempted order that was interrupted).
• To protect our business from illegal activities.
• With your consent to keep you informed of relevant information about our business.
• To comply with our legal obligations.
• To improve your customer experience when using our website.

How long we keep your data:

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. In the case of services we use from third parties that process your data (e.g. Payment processors) it depends also on how long these third party systems hold this data.

Who we share your personal data with:

• We sometimes share your information with trusted third parties. 
• For example couriers who deliver your orders, or payment companies who process your payments.
• We provide them only with the information they need to perform their specific services.
• We share data only with reputable third parties who we are confident will respect your privacy at all times.
• In particular we share information with:
• Stripe and Barclaycard for processing of payments
• APC and Royal Mail for deliveries

Your rights over your personal data:

Access to the personal data we store about you.

Correction of inaccurate personal data.

Deletion of data we store about you, once the purpose for which we hold the data has come to an end.

That we stop direct marketing to you.

You may withdraw a prior consent for us to use your personal data.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We will do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Contacting the regulator.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the information commissioner’s office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window).

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.